3CX V20 Update 8 BETA – AI & Call Handling Improvements

3CX V20 Update 8 BETA introduces several new AI features and call management improvements.

🔹 AI Call Screening is now available across all apps (Windows, Web, Android, iOS) with a consistent experience.

🔹 Boss–Secretary Call Handling allows admins to assign a PA (human or AI) to manage calls, define when it’s active, and control which calls are screened. These rules override standard forwarding.

🔹 Shared Voicemail for Queues & Ring Groups now includes a proper shared inbox with flexible delivery options.

🔹 Department-Based M365 Sync lets admins sync users based on Microsoft 365 groups for easier management.

🔹 AI Receptionist Improvements include multi-language support, department-aware routing, extended caller ID checks, and new tools like Transfer to Voicemail and Chat Message forwarding.

This is a BETA release — recommended for testing only.

Anyone tried it yet? Would love to hear your feedback!

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